FAQ's – Art Leylona


Shipping and tracking
Do you ship to my country and how much does it cost?
We’re happy to announce that we provide free shipping worldwide - regardless of your cart value.
How long does the shipping take?
Our deliveries can take up to 20 to 22 business days from date of order for US deliveries and up to 25 to 28 business days from date of shipment internationally.
Where can I track my order?
You can use our website here or another tracking pages adequate to your local post provider. If you’re not sure what carrier was your order set with, please contact us, using our contact form here.
Who pays the custom fees? Where do you send your items from?
My tracking doesn’t work, what can we do?
Don’t worry, it will probably be activated within 5 days. If are still not able to track your order after this time, please reach to our customer service here.
What does the status of tracking „failed delivery attempt” mean?
That means your local post office tried to deliver the package. It’s probably waiting to be picked up from your local post office. You should reach out to them with your tracking number before they send the shipping back to our warehouse.
Why did I receive only a part of my order?
Please be aware your order may come in separate packages due to shipping weight restrictions. No worries, the rest of your order should be with you shortly. You can also inquire about it here.
Refunds and exchanges
I want to cancel my order, what can I do?
We process our orders on a daily basis. If your order has not been processed and not shipped yet then we will issue you full money refund up to 1 day after you placed the order. Please contact us here.
Can I return items bought on sale?
Unfortunately, not. This also means that you can’t return items bought with a use of a discount codes. Read more here.
I received incomplete order, what to do?
First of all, please don’t throw away the shipping label and contact our customer service team here.
I received the order, but it came damaged!
Sorry this happened to you:( Please contact our customer service team here. You will be asked to send some more details and we will arrange a shipping of replacements asap.
The tracking says „delivered” but I never received my order, what should I do?
Please reach to your local post office and neighbours and ask if they have any packages under your name. If your package was already sent back to our warehouse then we notify us, we will resend it free of charge :).
Another inquiries
I can’t/forgot to apply my discount code.
No worries, message us (with the code) and we’ll help you out :).
Can I get a discount if I place a big order?
Actually, we do have an offer for customers that place bigger orders. Reach out to us if you’re planning on spending over 1500$ in our store and we’ll provide you with a discount.
Product is out of stock, when will it be back?
Please check our website periodically, we are working pretty hard on providing our customers
Do you provide frames for canvases?
We don’t. Most of our canvases arrives rolled up. We are pretty sure you can buy frames in your local supply shop :).
I sent you an inquiry via facebook and instagram but no one responded.
We are very sorry about that. Please reach us using our contact form here, this is the fastest way to receive answers to your inquiries.
How can I get in touch with you?
We provide customer service via email only, please use the contact form available on our website here if you’d like to get in touch.